Refund policy

POLICY ON RETURNS AND REFUNDS

Our Refund and Cancellation Policies are designed to be simple and transparent for you to comprehend. If you want to cancel an item, you must do so within 24 hours of placing the order, or before it is dispatched. Items can't be cancelled once they've been shipped; they can only be returned. In both cases, a refund will be initiated.

Please make a parcel Opening video after receiving the product. If there is any manufacturing error or else in the product, this video will be define that the product arrived to you has a manufacturing error.

Note- Parcel Opening video is mandatory if you want to return the product

Simply Whatsapp us at 6290957331 with the parcel Opening video and photo of the item and the reason for cancellation/Return, along with your order number, for cancellations/Return Request .

We will initiate a refund once we receive the email and conduct a quality analysis on it.

All payments will be processed within four working days after receipt of return courier and will be paid via NEFT (Through Bank Account), Google Pay, Phonepe & PayTm. 

 

Return and Exchange Policy for Fashion Fusion

We have a "100% Customer Loyalty Program." However, we recognise that an experience can be disappointing at times. Feel free that we are always available to assist and ensure that your difficulties are resolved in the best possible way.

The following is a step-by-step explanation of our Return/Exchange Policy:

Within 24 hours of delivery, send us a parcel Opening video and photo of the product you want to return/exchange via WhatsApp (+91 6290957331 ), along with your order number.

 We will refund your money within four working days after receipt of return courier and will be paid via NEFT ( through Bank Account ), Google Pay , Phonepe & PayTm. 

Any products that were damaged by the customer are not returnable or exchangeable.

The following are a list of customer losses:

  • The items have a strong body odor.
  • Packaging is lost.
  • The item that is being Washed or Dry-Cleaned or Used.
  • We don't give any cloth guarantee after its being used or washed . Some Minor color bleed may be possible in first wash. 

 

Disclaimer- Please note that the actual color of the product may differ slightly from the image due to different screen settings. This product is hand woven, so there may be some minor variations or imperfections in the weave, pattern or border. These are not defects, but the natural beauty of handloom products. We appreciate your understanding.

All disputes are subject to Kolkata jurisdiction only

By using or making a purchase on our website customer agrees to abide by our policies terms & conditions.

Thank you for your time and consideration, Explore Fashion Fusion.